Shipping policy
Shipping Policy for Roseleaf Café
Last updated: 04-10-2024
At Roseleaf Café, we are committed to providing you with the best shopping experience, including timely and reliable shipping. Please review our shipping policy to understand how we process and deliver your orders.
1. Shipping Locations
We currently ship to locations within Dubai. If you are unsure whether we ship to your location, please contact us at hello@roseleafcafe.com
2. Processing Time
- Orders are typically processed within 1-3 business days of receiving your order confirmation.
- You will receive a shipping confirmation email with tracking information once your order has been shipped.
3. Shipping Methods
We offer a variety of shipping options to meet your needs. Available shipping methods may include:
- Standard Shipping
- Express Shipping
Shipping costs will vary based on the method selected, the weight of your order, and your location.
4. Delivery Times
- Standard Shipping: Estimated delivery time is 3-7 business days.
- Express Shipping: Estimated delivery time is 1-3 business days.
Please note that delivery times may vary based on your location, weather conditions, and other unforeseen circumstances.
5. Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the selected shipping method. Any applicable taxes or duties will also be added at checkout.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your shipment online.
7. Damaged or Lost Packages
If your order is damaged during shipping or does not arrive within the estimated delivery timeframe, please contact us at hello@roseleafcafe.com within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
8. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at hello@roseleafcafe.com or 050 571 1944